Game won't load at all. Was fine earlier today.... don't try to push this off as someone else's issue. Other FB games work fine. Ravenwood skye works fine. It is only Ravenwood. Dang ~ I hate this.... I would rather buy a game like this outright, advance as I want and refuse what guests I want. I HATE that I have to do all quests. or at least if I don't want to do one, it has to sit there and clutter my gametop. There are some quests I just don't want to do, like halloween which I don't do.
Super Moderator
Originally Posted by luvmykids
No one is trying to "push this off" as someone else's issue. In order to fix an issue it first has to be found, there are a great many things that could be causing this game not to load. And while some times an issue can be fixed by a user (ie clearing their flash cache, or using a different browser) that doesn't mean the developer doesn't try to fix the issue. They do not want you to have to clear your flash cache manually, nor do they want you to have to change browsers. But if these solutions work not only does it get you back to playing the game it provides them with valuable information though it can be incredibly hard to track down.
Flash once had an issue that affected only users with Intel HD graphics cards and Internet Explorer 9 and hardware accelerating turned on. With the one report from someone on this forum LOLapps certainly never could have guessed why the game was loading in a small box in the upper left corner of the screen. However Adobe received enough reports that they eventually figured out what was different for those users having the issue than those users who were not. And they announced it then LOLapps read the announcement and could pass on the workaround (use anything other than IE9), and then eventually Adobe fixed the issue and things worked, until the next error.
Recently there was an issue with customers of one specific ISP being unable to load the game, that was never adequately figured out but wherever the error was it was thankfully fixed. A few adblocking programs sometimes block the game. Security settings in browsers sometimes block the game because of the way it communicates with facebook. These issues are resolved both by directly by LOLapps changing how they do things but also by LOLapps working with other companies, and other companies improving even without LOLapps. Adobe just wants flash to work so that it can keep it's market share, it doesn't care about LOLapps per se. Adblocking software doesn't want to stop you from seeing your games for the same reasons.
Online games like this depend on flash to work properly, they depend on communication with facebook to work properly, they rely on other parts of your browser to work properly, your ISP and DNS to work properly, your computers connection to your modem to stable, etc, etc. The issue can be in any one thing or any combination of things. The goal is always to provide a workaround, if possible, until the issue can be resolved, then fix the issue permanently as soon as possible.
LOLapps appreciates any information users provide to help track down this error, but if you do not want to post then of course there's no obligation. Just check back to see if a workaround has been found, or wait for the issue to be fixed.
There are only 10 types of people in the world: those who understand binary, and those who don't.
Cordelia, I sent Ivy the player # that she request, yesterday and I have not heard anything from her since. I am also still not able to load ravenstone mine. What is going on? Can I please get this fixed?
Super Moderator
I would need your ticket number to be able to inquire with customer service; however LOLapps would have been unable to test your account without your facebook ID.
There are only 10 types of people in the world: those who understand binary, and those who don't.
Okay, here's my experience. If I haven't logged on to the game in a while and I begin playing in my fair, there's no problems. I can do things in my fair and everything seems fine. The minute I leave my fair and return immediately back to my fair--either from visiting neighbours, going to my mine, or if I leave the app entirely and come right back--that's when I start getting the "your game is out of sync with the server" messages. These persist no matter what I do (and no matter which browser I use) until I leave the game alone for a few hours and then come back to it again. Then, rinse and repeat--the same experience every time.
However, if I get the out of sync messages and quickly click on a neighbour, I'm taken to their fair where I don't experience sync issues at all. The syncing problem is strictly within my own fair only.
game wont load
I have not been able to get ravenwood fair to load for few weeks now. I can send gifts from the message center but the game itself will not load. i have done all the troubleshooting steps tried 3 different browsers, chrome , ie and firefox and it will not load. i have another facebook account and the game from that account loads just fine on my computer... ravenskye works just fine.. i would not mind even to start the game over i would just like to be able to play it.
Super Moderator
You need to follow the last step and send in a bug report. Tell them other accounts load fine on your computer.
There are only 10 types of people in the world: those who understand binary, and those who don't.
Game keeps disconnecting and reloading
Windows xp sp3
google chrome 15.0.874.121
Adobe Flash version 11,1,102,55 installed
Game loads fine but after performing a few chores says "Are you sure you are connected to the internet? Please reload the game". Game then reloads and I have to start all over again. All the actions I performed have been reset. I first experienced this problem yesterday and then again today. I have performed all the steps suggested above, none are working, the problem remains. Really annoying!!! Please fix this!!
Have you cleared your cache recently?
How To Delete Ravenwood from your Flash Cache.
You will not lose any game data but "Enable Fast loading"/memory settings will be set back to default.
Close Ravenwood completely then go to this website:
http://www.macromedia.com/support/do...manager07.html
The control panel on the web is not a photograph. This is the actual control panel. Find "edgecast" and highlight it, then click "Delete Site"
*NOTE: It was previously listed as "Ravenwood" in the flash cache, since Ravenwood switched to a different server hosting company it comes up as "edgecast". Sorry for any confusion this causes.
(See the photo tutorial)
Check out my RavenWorld fanblog http://www.secretsoftheravenworld.com/
Cordelia: You need to follow the last step and send in a bug report. Tell them other accounts load fine on your computer.
yes i did that and got this reply Hi Saila,
Thanks for your feedback, your info has been recorded and will help to resolve this issue. We're sorry to hear that you're still having loading problems. We are constantly working to improve loading performance, since our last desire is to prevent you from playing the game.
Unfortunately at the moment we have no other solutions or recommendations on how to fix this problem. Many users have reported that trying the recommended steps several times has helped resolve the issue over time, so please keep trying.
If you continue to experience loading issues please direct your feedback to our forums where other users and moderators can provide you with more guidance: http://forums.lolapps.com/forumdispl...Ravenwood-Fair
so i tried to post here to see if something can be done
I think my game is broke as I can play from another account just fine.. was kind of hoping if we can swipe it clean or something so I can start over and still play ravenwood
Last edited by Saila; 12-04-2011 at 11:21 AM.
Super Moderator
Could I get the ticket number?
There are only 10 types of people in the world: those who understand binary, and those who don't.
how do i find a ticket number? could this be it? Request #86750
Last edited by Saila; 12-04-2011 at 10:34 PM.
Super Moderator
That looks right to me.
There are only 10 types of people in the world: those who understand binary, and those who don't.
seems like the error message i get from fair is 504 Gateway Time-out have no clue what that means.. is there anything i can do to fix that from my end. my other account does not get that
Super Moderator
For which tab?
There are only 10 types of people in the world: those who understand binary, and those who don't.
I have performed the following items with the exception of using a different browser, my Adobe flash player is current, I have the most current IE, I am operating windows 7 and I have not installed any ad blockers. This is a new laptop I am using that I am able to use for all other FB games except for Raven wood. My home PC loads Raven Wood just fine and it is running vista
If you can run your game on your desktop but not your laptop, chances are the issue is with your laptop. Try installing Chrome, as it is the best for flash based content, and shutting down all programs running in the background.
Check out my RavenWorld fanblog http://www.secretsoftheravenworld.com/
Ravenwood fair wont load at all since last 24 hours. i presume that Ravenwood is on the same server as Ravenskye city ? & that loads perfectly. before the loading problem Ravenwood was loading 100% great for months. anyone else have thsi current problem ?
Game works perfectly fine until I need to stash something to save for later -decoration/etc.
As soon as I do that it freezes up and pretty much stops my browser working for a moment.
My Firefox is set to auto clear the cache as soon as it is closed so it's not that.
Any ideas?
My game is stuck on loading. I can send gifts and take care of my message center, but when I try to get into the game it just loads to the end but not completely. This is a brand computer with a fresh update of both firefox and flash.
thank you
edit: tried refreshing, closing and reentering. Get this error form the console:
Warning: Unknown property 'zoom'. Declaration dropped.
Source File: http://gp1.wac.edgecastcdn.net/801EC...ss/dialogs.css
Line: 162
Warning: Error in parsing value for 'filter'. Declaration dropped.
Source File: http://apps.facebook.com/ravenwoodfair/home
Line: 0
thanks
Last edited by Cindy Colohan; 03-01-2012 at 10:48 PM.
Mine is doing the exact same thing.
My problem started when the St Patty's started if this helps. Going on day 4 and STILL can not get in
EDIT: Actually I have not been able to get into the game since 2/28: Bonus Quest: Tending the Fairy Garden was released,
going on 2 weeks and not able to get into game. here is a link with all of the errors I am getting. Would like an update please on how this is coming along.
http://support.lolapps.com/requests/96746
Last edited by Cindy Colohan; 03-09-2012 at 07:51 PM. Reason: looking for an update
Going on 3 weeks now and STILL can not play.. Any updates anyone???? Submitted bug report and STILL no help
I asked someone to look into your account, but most cases of loading issues are a problem with the computer rather than the game.
Check out my RavenWorld fanblog http://www.secretsoftheravenworld.com/
Could not get on with my old computer, tried the laptop nope, bought a NEW computer no even went to a friends house and could not log in on hers. She has the same problem as me. Could not at her place nor mine. So this is NOT a computer problem. But thank you for responding and asking someone to look into this matter. Am tired of posting the error messages and getting NO REPLY either here or on the bug report.
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