If your game will not load/or a tab in the game won’t load

[Cordelia]

1. Refresh the Web page

2. Restart your browser and ensure that all windows are closed

3. Check your installation of Flash:
http://www.adobe.com/software/flash/about/


4. Delete Ravenskyefrom your flash cache. You will not lose any game data but memory settings will be set back to default.

How to Delete Ravenskye from your flash cache
Close Ravenwood completely then go to this website:
http://www.macromedia.com/support/do...manager07.html
The control panel on the web is not a photograph. It is the actual control panel. Find "ravenskye... .6waves.com"* and highlight it, then click "Delete Site". Or you can "delete all sites" instead

*it will say Ravenskye and 6waves but the other parts will vary

5. Clear your browser history and cookies

6. Restart your computer.

7. Try another browser (optional)

8. If it still will not load submit a bug report:

After allowing the game to finish loading click the "report/contact this app" link located under the game area when you are in the play tab. Add notifications-support@lolapps.zendesk.com to your e-mail’s address book to prevent the reply from being lost in your spam folder.

see: photo tutorial

It would be useful to include
• Your operating system information
• Browser (s) version number
• Error messages you received
• If the error happens at specific times (ie when visiting neighbours)





UPDATE: To avoid confusion all posts older than 30 days have been archived. Moderators and LOLapps employees are still able to view them if necessary.

Hopefully this will make the thread easier to use.

[Dana Gehring]

I haven't been able to play RSC for several days now. Just followed the steps above and still nothing. I'm going to send a bug report.

[Dana Gehring]

Just finished the quests that lead to visiting RSC... clicked play now and still RSC will not load for me. RWF loads just fine.

[Cordelia]

Attachment 1680

Just finished the quests that lead to visiting RSC... clicked play now and still RSC will not load for me. RWF loads just fine.

Try taking all the things off the end of the link:
http://apps.facebook.com/ravenskyecity/home

[Dana Gehring]

Well I'm not sure what happened, but wasn't able to play RSC since the 10th, and today loaded just fine.

[Ash31]

Hello,

can't play Ravenskye !! I have a white page instead of the game... I tried all the steps above but nothing changed, I tried with anoter computer, browser but I didn't manage to make it works...

[RachyCareBear]

Hello,

can't play Ravenskye !! I have a white page instead of the game... I tried all the steps above but nothing changed, I tried with anoter computer, browser but I didn't manage to make it works...

Did you submit a bug report?