[RESOLVED BUT action required] Gifts reappearing after being accepted / other issues

[Cordelia]

This issue should be resolved however you will have to accept all gifts sent before the fix - even if they are duplicates.

After you accept the gifts in your message center reload the game and accept any new messages that appear. The gifts may not work properly but they will delete properly.\

Once you have cleared all gifts, and verified that none remain in Facebook's Game Request page this issue should not recur.



Some users are experiencing issues with gifting that all seem to stem from the fact that accepted gifts are not being deleted from the gift queue.

Once a gift has been accepted any subsequent times it is accepted:

• the item(s) will not be added to your inventory
• your friend will not receive another thank you gift

The following errors may also occur any subsequent times the same gift(s) are accepted

1. Huginn may not tell you that you have received new gifts
2. the gifts may move to the left when accepted
3. send a gift back button may not occur

I have not heard back from LOLapps regarding this issue. However I suspect that this related to the ongoing facebook issues that started on Friday.

This particular error started being reported after close of business day at LOLapps yesterday. The timestamp on this post is incorrect; I copied an old post to allow merging all the various threads together.

[draggin_behind]

Problem child is back.

Have been accepting gifts for a couple of hours today (not accepting solid for that long, but in and out of the game, returning requests, etc. and when I load, I try to empty the message/gift center) and it was working great. When I finish cleaning out the center, our friendly raven pops up quickly to tell me the gifts have been stashed.

About 2:45 pm CST, it hit a snag. I accepted 41 gifts. No raven, no gifts added to storage. Refreshed the page, same 41 gifts in the message center (well, at least I did not lose any) and I tried to accept again. I have accepted the same gifts by the same people (ex, Donna has sent me 3 teacups; have accepted those same 3 teacups repeatedly) at least 4 times thru.

Have cleared the cache, refreshed the page, shut the game down & restarted, even used my ccleaner to get rid of extraneous junk. No difference. Stuff in the message center is still sitting there and I am unable to accept it.

Using Win 7 and Chrome.

Temporary snag? Thanks for any help.

Also, when returning gifts via the "help me" links, I'm having some neighbors whose requests go thru lickety-split. I've got a couple, tho, whose requests appear to be hanging upon returning since I click on the "send gift" and it never goes to the game. It does not appear to be a random gift, but is all gifts to a particular user. One who is still actively playing, I might add, since I have received gifts from this player within the last 24-48 hours.

To clarify, I am still using FGS to find the links posted by my friend. I click on the link. The window pops up, "your friend needs help" or whatever, with a blue "send" button. The button changes to a green "play" button. The page appears to start to play the game, but hangs and never gets there. Happens with all gifts of a specific neighbor, but the neighbor in question changes from one day to the next. Other neighbors' links go from send to play to game in a second or so. Gifts sent may be the same item but go through for one person, not for the next. Do not receive any error messages. Did not have problems sending the freebie gift so far. And I have NOT had any problems with Skye. Know this is a forum for Fair, but wanted to pass on the fact that Skye seems to be fine. So I'm not convinced it's a FB issue.


It's playing round robin with which neighbor is hanging; I noticed it starting a couple of days ago with different neighbors than ones affected today.

Thanks for any advice.

[vikduffy]

This is happening to me too at the moment, and i have only been playing a few days so is definitely not old gifts in my case!

Was accepting thankyou gifts fine up until this afternoon, then a batch of about 10 gifts didn't all get added to my inventory (though some did) - and they didn't clear out of my message center. Everytime i get another gift request allllllll the old ones are still there. When i click to accept, the gift picture moves along so it is right next to the gifter's avi, as described above, and there is no text. These are not added to my inventory. Even clearing them all off using the cross doesn't work as they are all back again next time i go to the message centre!

[Rose V]

This same thing has started happening to me around 4 hours ago. Was collecting everything fine and it just switched in the space of around 10 mins.

No gifts being accepted or able to return any. Goes through all the motions, as described above by vikduffy.
I must now have in excess of 80 gifts just hovering and can't do anything at all.

I am on Vista and chrome but have also tried IE with same results.
Cache has been cleared and flash has been cleared at flash centre.

[lizbeckham]

I am having a problem with my gifts.
I click accept and the image moves until it is sitting next to the senders Avi. I don't get to return the gift and the item I accepted does not go into my inventory. The raven pops up and says they've been added but they are not there, this started happening when there were only 2 gifts in the message centre.
I'm using XP and firefox.

[Amy J. Weiner]

Me too. I'm using MacOS (Lion) with Chrome and Safari (have tried both). Had 50 items listed in requests center, accepted the lot of them, but 10 of them seemed to "stick". Have cleared rwf cache, browser cache & cookies, restarted, tried other browser, etc.

[TeddieS]

Gifts are not even clearing after my group accepts them now. The send back option disappears and the ones that have been sent are not being added to our games.

[anikolus]

I as well am having this issue with gifts being accepted it, but not going into inventory...As well as the gift once clicking going to the Left side of the screen.


It's irritating because I can't complete my projects, and constant refresh and going back for more gifts, and no gifts being accepted; vicious cycle.

Will we get our gifts or will we have to go back and send more?

[Heather Darrow]

I've started having this glitch as well. It may be that the devs are doing an update and we just happen to be on while they're attempting it. XD

[srholforty]

I am having issues with the message center gifts. I have accepted the same gifts time after time and they keep coming back. After the first time of accepting them, I am unable to return them to my friends. The gifts just keep showing up in my message center over and over and over again. I have tried everything I can think of to fix this issue. I currently have 39 gifts and can't clear them out. I am upset that I will probably miss out on a lot of gifts because of this issue and the limit of 50 gifts at one time. I use Firefox. I have cleared them out of the message center, out of the gift indicator in the gift area of Facebook, refreshed the game, logged out of facebook and back in and nothing is working! PLEASE get this fixed quickly!

[RachyCareBear]

There seems to be a known issue with the gifts at this time. They're looking into it. Sorry for any inconvenience!

[draggin_behind]

The post above indicated this current snafu is possibly due to an update when the devs were working on the game or the server.

May I suggest that IF the devs know that they plan to update the server or game at a specific time or day, can they post a message (like the ones warning that a pack is about to be removed from the game) to tell us that from X to Z time PST on such and such a day, the game may be unreliable or not loadable due to upgrades, etc.

If we choose to play the game during that time, at least we have some comfort in knowing it might not be us and it might not last long.

Just a thought.

[Joy Rudder]

I am having issues with the message center gifts. I have accepted the same gifts time after time and they keep coming back. After the first time of accepting them, I am unable to return them to my friends. The gifts just keep showing up in my message center over and over and over again. I have tried everything I can think of to fix this issue. I currently have 39 gifts and can't clear them out. I am upset that I will probably miss out on a lot of gifts because of this issue and the limit of 50 gifts at one time. I use Firefox. I have cleared them out of the message center, out of the gift indicator in the gift area of Facebook, refreshed the game, logged out of facebook and back in and nothing is working! PLEASE get this fixed quickly!

I am having the same problem as of this afternoon. I have done everything I can think of incl clearing my browser cache & restarting my comp. Hopefully it will sort itself out/get fixed soon!

[anikolus]

Yah something up with the software on their end I think, because the gifts don't go away once accepted. At first I kept clicking on them hoping they either would go away and get fixed or hoping that I didn't miss any, Or i would get notifed i got a gift only to realize it was just one and i had to click on all of em cuz i didnt know which one it was. That is very ANNOYING! I dont want to send or accept anything now till it is fixed.

Please post that this is fixed. Meantime I'll await for news..

[Van Johnson Tyner]

my gifts will not update! I've click on them and the little bird says that I have gifts. When I leave the game and come back, the same gift are still there. Is facebook have trouble or Ravenwood?

[justlois1]

same issue here

[Allen]

My messages (gifts) were cleared at 09:00 AM CST and everything was working fine. At 08:00 PM the message box will not clear. The same 50 gifts are there and in the same order. I have accepted them, refreshed, emptied cache, re-started and even "X" ed them out & no luck.

[Amy J. Weiner]

Looks like my issue has been resolved now.

[Van Johnson Tyner]

this is happening to me at this time. Are you still working on this problem?

[sjfraser]

I am having the same issue with messaging centre. Pending gifts not working and even accepting thank you gifts not possible. When you log out of ravenwood and come back in the same messages are in messaging centre.

[s7rai7flush]

Posting this for my roommate. He just sent in a help ticket, but fixing the issue is especially urgent because Vampire Visitor is about to expire and he's so close to finishing it and doesn't want to miss out on account of a server error.

His message center is full of old notifications for items he's already accepted hours ago. Accepting them again doesn't get rid of the message. Clicking the x beside "accept" doesn't get rid of the message, either. No matter what either of us does, those same 50 notifications show up. His message center is literally full of messages that should have already been deleted long ago.

He has a ton of notifications waiting to enter his message center that can't get there because these same 50 are taking up all the space. Even when he receives notifications that are for items already in his message center (for example, the MC says he has a Vitalin waiting for him, and he gets notifications that he can get two more, too--meaning the MC is displaying "Vitalin x3" now), these items are still not hitting his inventory.

We have tried clearing his cookies, cache, and Flash cache, and the issue isn't cleared up by doing any of this. I have also tried logging onto his Fair through other browsers and on my laptop, and nothing removes these item notifications from his request center.

He can't progress on his available quests until he is able to accept friend-only items again, so he's completely stuck until this issue is resolved.

-----------------------

He has also been having issues receiving notifications from one friend's account, where no matter how many times that friend tries to send him items, notifications for those items never shows up so he doesn't receive them. This friend has tried feed links and daily "free gifts" gifting, and neither works.

I included the fact this is also happening to him in the case that the two issues are related. This friend has never been able to send items to him successfully, yet is his neighbor in the Fair, and also successfully added as an occupant of my roommate's Fair's Home. So the game is able to interact with this friend--but this is further evidence that there's a major issue with my roommate's message center.

[SnakeEyez9407]

I believe a lot of us are having the same issue. I can't get rid of my items in the message center as well. When I "accept" them, they move far left beside senders profile pic. When I "x" them, they still show up when I refresh.

Must be an internal thing, I hope they look into it and fix it

Cheers

[RavenChallenge]

I noticed an old problem reappearing with the gift center today. When I accept a gift the picture moved to the left and I couldn't send the gift back. I cleaned the cache but the problem still reappears. I also noticed that every time I refresh the game the same gifts from the same users reappear again.

p.s.
Couldn't find a thread about this problem. If there is one feel free to redirect and delete

[Tiadnil]

Am also having the same problem

[Alanna Alexis]

My boyfriend and I also are having this problem. I know there was apost a few hours ago they were working on it, is there any kind of timeframe they can give us?