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Thread: 38 FBC Taken by this app without my authorization

  1. #1
    Fledgling Ravenworlder
    Join Date
    Feb 2012
    Location
    McEwen, Tennessee, United States
    Posts
    1

    Angry 38 FBC Taken by this app without my authorization

    For the second time I have had 19 fbc removed from my account - this time I don't even know what they were used for. The last time I sent an e-mail to this company and you did nothing. I want my FBC back in my account. This is a rip-off, there isn't even a confirmation page to ensure that someone wants to purchase anything. I play this and Ravenskye - at least there you need to confirm a purchase. Please help with this - it isn't fair.

  2. #2
    Super Moderator Cordelia's Avatar
    Join Date
    Jan 2011
    Location
    Toronto, Ontario, Canada
    Posts
    9,948

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    Facebook games are required to use the facebook payment system which does not ask for confirmation for purchases under 100 credits.

    If you file a credit dispute you will get the credits back, within reason. However as it's real humans answering the tickets mistakes are made, if you weren't happy with the response you received then reply to the ticket to re-open it.

    How to File a Credit Dispute
    To file a credit dispute go to your game and wait for it to finish loading. Then scroll past the bottom of the game play area all the way to the bottom of the page. In the left corner click the link "Report/contact this app". Then follow the directions in the form.

    (See photo tutorial)
    Last edited by Cordelia; 02-13-2012 at 01:55 AM.
    There are only 10 types of people in the world: those who understand binary, and those who don't.

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