38 FBC Taken by this app without my authorization

[Terrell]

For the second time I have had 19 fbc removed from my account - this time I don't even know what they were used for. The last time I sent an e-mail to this company and you did nothing. I want my FBC back in my account. This is a rip-off, there isn't even a confirmation page to ensure that someone wants to purchase anything. I play this and Ravenskye - at least there you need to confirm a purchase. Please help with this - it isn't fair.

[Cordelia]

Facebook games are required to use the facebook payment system which does not ask for confirmation for purchases under 100 credits.

If you file a credit dispute you will get the credits back, within reason. However as it's real humans answering the tickets mistakes are made, if you weren't happy with the response you received then reply to the ticket to re-open it.

How to File a Credit Dispute
To file a credit dispute go to your game and wait for it to finish loading. Then scroll past the bottom of the game play area all the way to the bottom of the page. In the left corner click the link "Report/contact this app". Then follow the directions in the form.

(See photo tutorial)